FAQ
Answers to our most commonly asked questions.
If you need to know something else, please contact our team and we will help you out.
Yes, all participants are required to wear closed-toe, non-slip shoes while on the course to ensure safety and proper grip during activities.
Each session typically lasts 45 minutes, which includes a warm-up, time on the course, and a cool-down.
If you're unable to attend due to illness, please contact us as soon as possible. We can reschedule your class or issue a credit for future use, depending on the situation.
To cancel a booking or membership, please provide 28 days written notice. You can fill out a cancellation form in person at the gym or contact us via email to process your request.
Working with children check, sports integrity Australia/play by the rules registered - Safeguarding children and young people in sport induction, level 1 & 2 Ninja Coach Certification, Certificate 3 & 4 in fitness
Yes! Our courses are designed for participants of all fitness levels, from beginners to advanced athletes. Our staff can help modify the challenges to suit your skill level.
Booking in advance is highly recommended to secure your spot, especially during busy times. Walk-ins are welcome, but availability cannot be guaranteed.
Yes, we have strict safety guidelines that all participants must follow. This includes wearing proper attire, using equipment as instructed, and listening to the guidance of our staff at all times.
Absolutely! We host corporate team-building events where participants can work together to conquer the ninja course. Contact us for more information on group bookings.
Yes, we offer private training sessions with our experienced instructors. Please contact us to book a session tailored to your fitness goals.
Yes, spectators are welcome! We have designated areas where friends and family can watch you tackle the course.
Yes, we have changing rooms and showers available for your convenience.
Yes, we have ample parking available on-site for participants and visitors.